Warranty and Return

Warranty and Return Policy

We place strong attention on inspection and packing checks before shipment. If there is a confirmed quality issue, shipping damage, or verified order mistake, please contact us within 7 days after delivery.

Eligible Cases

A return, replacement, credit review, or other reasonable solution may be considered in the following situations:

1. The item received does not match the confirmed order.

2. The item arrived with confirmed shipping damage.

3. There is a confirmed product quality issue reported within the stated claim period.

4. The outer packaging shows serious transit damage that affects the goods inside.

Non-Eligible Cases

We may not accept returns or claims in the following situations:

1. Claims submitted after the stated claim period without reasonable supporting evidence.

2. Damage caused by misuse, improper handling, unauthorized modification, or incorrect storage after delivery.

3. Opened, used, altered, or resold goods.

4. Minor differences in packaging appearance that do not affect normal business use.

5. Goods returned without prior written approval from our team.

Claim Process

To request after-sales support, please provide:

- Order number

- Product name

- Quantity affected

- Clear photos or videos showing the issue

- A short explanation of the problem

Our team will review the case and respond with the next steps. Depending on the confirmed situation, the solution may include replacement, partial credit, refund review, or another mutually agreed arrangement.

Return Authorization

Do not return goods without written confirmation from our team. If a return is approved, we will provide the return instructions and return address.

Return Shipping

Unless the return is caused by our confirmed shipping error or verified product issue, return shipping costs are normally the responsibility of the buyer.

Processing Time

After we receive the required information, we will review the case as quickly as possible. Final processing time may vary depending on the issue, the evidence provided, and the logistics arrangement.